Loan Zone: Is your process entirely electronic?

first_img 5SHARESShareShareSharePrintMailGooglePinterestDiggRedditStumbleuponDeliciousBufferTumblr My financial services career started 15 years ago when I was training end-users on new technology while helping IT and the business create better processes and systems. It continues today with advising financial organizations on how to evolve their IT strategies to embrace digitization.Process improvement is engrained in me, especially within such paper-intensive processes as loan operations. I work with some organizations that have embraced digitalization in their loan processes and others that still largely rely on paper. Every time I come into a project where an organization has piles of paper lying around, I am dumbfounded—because digitization has so much to offer in terms of efficiency.After a recent project to implement an imaging and workflow system, I was curious about the current state of technology adoption within the financial services industry. I wondered how many banks and credit unions were fully leveraging the technologies needed to keep pace with customer demands. It wasn’t long before that curiosity prompted me to formulate a survey to gather intelligence on the subject and, of course, report my findings. continue reading »last_img

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